TsandCs
Terms and Conditions
Website Terms and Conditions of Use
1. Acceptance of Terms
By accessing and using the Stax Climbing website, you agree to comply with and be bound by these terms and conditions.
2. Privacy Policy
Please refer to our Privacy Policy below for information regarding how we collect, use, and protect your personal information when using our website.
3. Intellectual Property
a. All content on this website, including but not limited to text, images, logos, trademarks, and graphics, (with the exception of text, images, logos, trademarks, and graphics supplied by the companies we represent in Australia and New Zealand) is the intellectual property of Stax Climbing and is protected by copyright laws.
b. You may not use, reproduce, or distribute any content from this website without prior written permission from Stax Climbing.
4. User Conduct
a. You agree to use this website for lawful purposes only.
b. You are prohibited from engaging in any conduct that could damage, impair, or disrupt the website's functionality or interfere with other users' access.
5. Links to Third-Party Websites
This website contains links to third-party websites. Stax Climbing is not responsible for the content or practices of these websites.
6. Limitation of Liability
Stax Climbing is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of this website or any content herein.
7. Disclaimer
This website is provided "as is" and "as available." Stax Climbing makes no representations or warranties regarding the accuracy, completeness, or reliability of any information or content on this website.
8. Jurisdiction and Governing Law
These terms and conditions are governed by the laws of Western Australia, and you agree to submit to the exclusive jurisdiction of the courts of Western Australia.
9. Changes to Terms and Conditions
Stax Climbing reserves the right to update or modify these terms and conditions at any time without notice. Your continued use of the website after such changes will constitute your acceptance of the new terms.
10. Contact Information
For questions or concerns related to these terms and conditions, please contact us via the form at https://www.staxclimbing.com.au/contact
11. Entire Agreement
These terms and conditions, along with our Privacy Policy, constitute the entire agreement between you and Stax Climbing regarding your use of this website.
Privacy Policy
Stax Climbing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by correspondence, by telephone and facsimile, by email, via our websites www.staxclimbing.com.au and www.staxvolumes.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Stax Climbing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
3/10 Rawlinson Street, O’Connor WA 6163
james@staxclimbing.com.au
Returns Policy
In accordance with the Australian Competition & Consumer Commision (ACCC), we will repair, replace or refund any products that do not meet the basic rights laid out in the Consumer Guarantees. More information about Consumer Guarantees can be found here.
Retail and Accessories
If, after purchase, you receive Stax Climbing accessories that are damaged or faulty, we are happy to process a refund or replacement for any retail product you purchase from us on the Stax Climbing website, provided you fulfil the following criteria.
The product in question must:
Have seen no use
Be returned with its original packaging & tags (if applicable)
Be accompanied with proof of purchase (in the form of a receipt or bank statement)
Be returned within 30 days of purchase
We may request photos of the damaged product to assess whether it is eligible to be replaced or refunded.
We do not offer refunds or replacements for change of mind, if you find the products cheaper elsewhere, if damage or faults are caused by any person or entity other than Stax Climbing, or if damage or faults are caused by misuse.
If you need a refund or replacement processed, please contact us using the contact form on our website.